Thank you for shopping at Fluppy Bunny – Stuffed Animal Store. We strive to provide you with high-quality products, and your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

  • You may return items within 30 days of receiving your order.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

  • Certain items are non-returnable, including:
    • Gift cards
    • Customized or personalized products
    • Any item marked as final sale

3. How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service at [email protected] with your order number and details about the item you wish to return.
  2. Return Authorization: You will receive instructions and a return authorization number. Please include this number with your return.

4. Shipping Costs

  • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Processing

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process your refund to the original payment method within 5-10 business days.

6. Exchanges

  • If you need to exchange an item for the same item, please follow the return process and place a new order for the item you want.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide you with instructions for returning the item and issuing a replacement or refund.

8. Contact Us

For any questions or concerns regarding our return policy, please reach out to us at:

Thank you for choosing Fluppy Bunny! We appreciate your business and look forward to serving you again.